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BPO Associate
We are looking for candidates who can join immediately.
Roles and Responsibilities:-
- Listen to customers concerns, issues, and questions.
- Resolve customer concerns and answer customers’ questions at your best ability.
- Maintain a positive attitude and calmly respond to customer complaints.
- Open new customer accounts.
- Refer issues and questions to managers if necessary.
Job Description
- Customer support executive
- Technical support executive
- Fresher/Experience
- Work From Office
Senior BPO Assosiates (Multiple Positions)
We are looking for candidates who can join immediately.
Roles and Responsibilities:-
- Listen to customers concerns, issues, and questions.
- Explain and create interest in our latest products.
- Resolve customer concerns and answer customers’ questions to the best ability.
- Maintain a positive attitude and calmly respond to customer complaints.
- Open new customer accounts.
- Refer issues and questions to managers if necessary.
Job Description
- Customer support executive
- Technical support executive
- 2+ Years Experience in BPO Voice & Non Voice Process
- Work From Office
Please send us your up-to-date CV to infoskeantechsolutions.com We will get back to you as soon as we can.
DevOps Engineer
Duties and Accountabilities
- Understanding customer requirements and project KPIs
- Implementing various development, testing, automation tools, and IT infrastructure
- Setting up tools and required infrastructure
- Defining and setting development, testing, release, update, and support processes for DevOps operation
- Have the technical skills to review, verify, and validate the software code developed in the project.
- Building automated processes wherever possible
- Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
- Selecting and deploying appropriate CI/CD tools
- Monitoring and measuring customer experience and KPIs
- Managing periodic reporting on the progress to the management and the customer
Technical Expertise
- Experience working on Linux based infrastructure
- Excellent understanding of Ruby, Python, Perl, and Java
- Configuration and managing databases such as MySQL, Mongo
- Excellent troubleshooting
- Working knowledge of various tools, open-source technologies, and cloud services
- Awareness of critical concepts in DevOps and Agile principles
Qualification Required
- Bachelors or Masters Degree in Computer Science / AWS Certified DevOps Engineer – Professional
- Docker Certified Associate (DCA)
- Microsoft Certified: DevOps Engineer Expert.
Experience Required: 3 to 5 Years
Location: Bournemouth, England
Salary: £40000 to £55000
Other Benefits: Holiday Pay, Sick Leave, Transport Allowance
Automation QA Engineer
Job Description
Your role as a QA Automation Engineer is to write scripts and create automation environments for repeated tests. Using different automation tools, you will design, test, and deploy effective test automation solutions. Your goal is to automate as much of the testing effort as possible with a minimum set of code.
Skills Required:
• Technical Skills – Require programming skills to write computer code and scripts in common computer languages, such as Javascript, and Python • Suggest /Make framework enhancements to accommodate the scripting needs
• Analytical skills – Analytically examine bug reports, prioritize necessary tests, and streamline application functions through automated testing processes • Attention to detail – Being detail-oriented is required as you will test web and mobile applications to find ways to improve them and isolate problems
• Communication skills – Strong verbal communication skills to effectively collaborate with the engineering team and create testing plans and written reports showing errors
Tools:
• Automation testing tools: Selenium, Node.js
• Mobile automation testing tools for Android, iOS, and cross-platform ones
• API testing tools that require strong coding skills to create tests: REST Assured, RestSharp, jMeter, etc.;
• Continuous Integration tools – Jenkins, Bit bucket, Github
• JIRA – Defect tracking and task creation tool
Responsibilities:
• Write, design, and execute automated tests by creating scripts that run testing functions automatically;
• Maximize test coverage for the most critical features of the system;
• Determine the priority for test scenarios and create execution plans to implement these scenarios;
• Write documentation for automated processes including test plans, test procedures, and test cases;
• Build test automation frameworks;
• Log and document bugs in the tracking system;
• Set up Continuous Integration. Besides writing automated tests, Test Automation Engineers can still do exploratory testing when they need to understand how functionality manifests itself to the customer.
Qualifications and Certification:
• 2-3 years Automation experience is required;
• Experience in e-commerce applications is a must;
• Work experience with offshore/nearshore/onshore model is a big plus;
• Experience with Agile methodology is preferred
Location: Bournemouth, England
Salary: £35000 to £45000
Other Benefits: Holiday Pay, Sick Leave, Transport Allowance.
Email: info@skeantechsolutions.com
If you are interested in being part of Skean Tech Solutions team, please send your updated resume to info@skeantechsolutions.com
